Privacy Policy

Introduction

Syncrogenic Pty Ltd ("Syncrogenic", "we", "us", or "our") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

We may collect and process the following types of personal information:

Name, email address, phone number, and business details
Payment and billing information
IP addresses, device information, and browsing behaviour
Communications with us (e.g., customer support queries, emails)
Information provided through forms, sign-ups, or surveys

How We Collect Information

We collect personal information through:

Direct interactions (e.g., website forms, email communication, phone calls)
Automated technologies (e.g., cookies, analytics tracking, log files)
Third-party sources (e.g., marketing platforms, public records, social media)

Use of Personal Information

We use your personal information for purposes including:

Providing our services, including AI automation and web development
Processing payments and invoices
Responding to inquiries and customer support requests
Sending marketing communications (with opt-out options)
Improving website performance and user experience
Ensuring compliance with legal and regulatory requirements

Disclosure of Personal Information

We may disclose personal information to:

Service providers and partners assisting in our business operations
Legal, regulatory, or government authorities where required by law
Third parties in connection with business transactions (e.g., mergers, acquisitions)
Analytics and advertising platforms to enhance user experience

We do not sell, rent, or trade your personal information.

Data Security

We take reasonable steps to protect personal information from unauthorised access, loss, misuse, or disclosure. Security measures include encryption, access controls, and secure servers. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality and user experience. You can manage cookie preferences through your browser settings. Third-party analytics services (e.g., Google Analytics) may collect usage data to provide insights into website performance.

Access, Correction, and Your Rights

Under the Australian Privacy Act, you have rights to:

Access your personal information and request corrections if inaccurate
Opt-out of marketing communications
Request deletion of your personal data, subject to legal obligations

To exercise these rights, contact us at e.garley@syncrogenic.com.

International Data Transfers

If we transfer your personal data outside Australia, we take reasonable steps to ensure the data is handled securely and in compliance with Australian privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be effective upon posting on our website. We encourage you to review this policy regularly.

Contact Information

If you have any questions, concerns, or requests regarding your privacy, please contact us:

Syncrogenic Pty Ltd
Email: e.garley@syncrogenic.com
Website: syncrogenic.com