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Effective Date: February 6, 2025

Refund Policy

Introduction

At Syncrogenic Pty Ltd ("Syncrogenic", "we", "us", or "our"), we strive to deliver high-quality AI automation and web development services. This Refund Policy outlines the conditions under which refunds may be granted for our Services.

General Refund Policy

Due to the nature of digital services, we generally do not offer refunds once work has commenced. However, refunds may be considered under the following conditions:

  • If a cancellation request is made before work has started.

  • If Syncrogenic is unable to deliver the agreed-upon services due to unforeseen circumstances.

  • If a service is not delivered as outlined in a written agreement and cannot be rectified.

Eligibility for Refunds

Refund eligibility will be assessed on a case-by-case basis, considering factors such as:

  • The scope of work completed at the time of the refund request.

  • Any resources or third-party costs incurred by Syncrogenic.

  • Client adherence to project terms and timelines.

Non-Refundable Services

  • The following services are non-refundable:

  • Custom AI automation solutions once development has begun.

  • Web development projects once design approval has been given.

  • Any services where substantial work has been completed.

  • Subscription-based or retainer services already rendered.

Refund Process

  • To request a refund, clients must submit a written request to e.garley@syncrogenic.com outlining the reason for the refund.

  • Refund requests will be reviewed within 7 business days, and a response will be provided.

  • If approved, refunds will be processed within 14 business days via the original payment method.

Cancellation Policy

  • Clients may cancel a project before work begins for a full refund.

  • If a cancellation occurs after work has started, a partial refund may be issued, depending on work completed and expenses incurred.

  • Subscription services can be canceled at any time but are non-refundable for the billing period already paid.

Changes to This Policy

Syncrogenic reserves the right to modify this Refund Policy at any time. Updates will be posted on our website, and continued use of our services after modifications constitutes acceptance of the revised policy.

Contact Information

For refund inquiries or concerns, please contact us:
 

Syncrogenic Pty Ltd
Email: e.garley@syncrogenic.com

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